​This document describes the efforts we are undertaking to create a positive customer experience while maintaining the high quality of ACS data. It provides background on the most impactful issues facing the ACS, methods to address the issue, and the path forward.  This document is the next version of the Agility In Action plan for the ACS (Versions 1.2, 1.1).

Research activities are described in the following subsections:

• Enhancing Respondent Mail Materials
• Employing Alternative Data Sources
• Modifying the Modes and Design of the ACS
• Ensuring Agile Design
• Improving Messaging and Communications
• Understanding the Respondent’s Experience
• Improving Group Quarters Data Collection and Products